What’s an Explanation of Benefits (EOB)?

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Your Explanation of Benefits (EOB) statement shows a summary of your past medication orders. It includes what you ordered, the money you saved, and your remaining balance.

You’ll get a printed EOB mailed to you every three months. You can also review a monthly EOB online. You can view, print, or download your EOB statements from as far back as 27 months ago. 



How to find your EOB statements:

  1. Log in to your account.
  2. Under Benefits in the top menu, select Explanation of Benefits.
  3. Choose a date range.
  4. Click Get an EOB to view your information.

Switch to online EOB statements:

It’s safer to review your EOB online. You can only read your statements after logging in.This means there’s less risk of fraud and identity theft. Going paperless also helps us save almost 50,000 pounds of paper each month. To switch to online statements, visit Account in the top menu and select Communication Preferences. Then, click Edit preferences and change your delivery method.