How to file a pharmacy claim online
Filing a pharmacy claim online can save you time and money. Enjoy the convenience of managing all your pharmacy claims in one place by following an online submission process.
When should I file a pharmacy claim?
Submit a claim for reimbursement[1] if you paid out-of-pocket for your prescription at a pharmacy because your member ID wasn’t accepted in error, the pharmacy didn’t coordinate your other health insurance with your TRICARE benefits, there was a pharmacy system outage, or you received your prescription at a pharmacy outside of the TRICARE pharmacy network.[2]
To submit a pharmacy reimbursement online, you will need:
- Your prescriber information
- An image of your pharmacy receipt
- The pharmacy's phone number where you filled your prescription
- To file a pharmacy claim online, register or log in to your Express Scripts account.
- Once logged in, navigate to Benefits in the top menu and select Forms.
- Scroll down to Request reimbursement, click Start a Claim and then Get Started.
- Once completed, click Submit Claim.
- To view the status of your electronically submitted claims online, log in to your Express Scripts account and go to Prescriptions in the top menu.
- Click Claims History and select the claims you want to view.
What if I can’t submit my claim online?
If you are unable to complete your claim for reimbursement online, you can complete your form by mail. Log in to your Express Scripts account and navigate to Benefits in the top menu and select Forms. Download and print the Prescription Drug Reimbursement Form (PDF). Once you have completed the form, mail it and the other documents to the address found on the form.
You can also request a blank claim form to be mailed to you.
Published 10/14/2025.
[1] Reimbursements are subjected to deductible or out-of-network cost-shares, and copayments. All deductibles must be met before prior to reimbursement.
[2] Overseas beneficiaries must continue to process reimbursement with the overseas contractor.
