Contact Us

For questions about:

  • Your medicine
  • Your prescription benefits
  • Transferring a medicine to home delivery
  • Order status
  • Pricing
  • Our website
 
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Send an online message
We'll reply by email within 24 to 72 hours.
DOD.customer.relations@express-scripts.com

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Call us
If you are within the United States, please call us toll-free at: (877)363-1303
If you have hearing impairment, TTP: (877)540-6261

Call us outside of the United States or Territories

Toll-free number outside of the United States: (877)363-1303

Or, dial the in-country access code listed below:

  • Germany: 00+800-3631-3030
  • Italy: 00+800-3631-3030
  • Japan–IDC: 0061+800-3631-3030
  • Japan–Japan Telecom: 0041+800-3631-3030
  • Japan–KDD: 010+800-3631-3030
  • Japan–Other: 0033+800-3631-3030
  • South Korea: 002+800-3631-3030
  • Turkey: 0811-288-0001 (once prompted, input 877-363-1303)
  • United Kingdom: 00+800-3631-3030
  • All other areas outside the US, call 866.ASK.4PEC (866.275.4732)

To report a possible fraud:

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Contact the TRICARE fraud tip hotline
Call toll-free at: (866)759-6139
Or, email us at: TRICAREfraudtip@express-scripts.com

If you have a medical emergency, please dial 911 for emergency services.
For urgent medical questions, please contact your doctor or other healthcare provider.