Important Notices

Important market withdrawal: Metformin Extended Release 500mg Recall – Apotex Corp.

June 02, 2020

Important recall notice: Metformin Extended Release 500mg Recall – Apotex Corp.

After notification of any recall, Express Scripts will continue processing new and refill prescriptions with product from non-recalled lots or manufacturers, if available.

Updated: 05/30/20

Express Scripts did NOT dispense any lots impacted by this recall.

On May 27, 2020, Apotex Corp announced a voluntary recall of all lots of Metformin Hydrochloride Extended-Release Tablets, USP 500mg. Apotex was notified by the U.S. Food and Drug Administration that one lot of Metformin Hydrochloride Extended-Release Tablets was tested and showed results for NDMA, an unexpected impurity, at levels in excess of acceptable limits and recommended recall of the one tested lot. Apotex Corp has agreed to recall this lot, and out of an abundance of caution, the company is extending the recall to all lots of Metformin Hydrochloride Extended-Release Tablets in the US.

Consumers with questions regarding this recall can contact Apotex Corp. by phone at 1-800-706-5575 (8:30am – 5:00pm, EST Monday thru Friday) or email address UScustomerservice@Apotex.com. Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to taking or using this drug product.

Additional information is available on the FDA's website:
https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/apotex-corp-issues-voluntary-nationwide-recall-metformin-hydrochloride-extended-release-tablets

Michigan Heavy Rainfall Emergency Alert: We can help you get your medicine

May 22, 2020

If you are affected by the heavy rainfall in Michigan in the following counties: Arenac, Iosco, Gladwin, and Saginaw, and need your medicine, we can help. To get an emergency fill, go to Find a Pharmacy to locate a nearby network pharmacy. Then, call the pharmacy or check if it is open online. If you need additional help, call Express Scripts toll-free at 877.363.1303. Please note: Deliveries might be delayed into affected areas.

Emergency procedures are in effect through June 8, 2020.