How do I send you a new prescription to get my long-term medication delivered?

If you need a new prescription, ask your doctor to send it to us:

  • By e-prescribe: Ask your doctor to send us your prescription electronically.
  • By phone: Call Express Scripts toll-free at (877)882-3335
  • By fax: Send the order form and your written prescription
    • Toll-free within the U.S. at (877)895-1900
    • Outside the U.S. at: (602)586-3911 (U.S.-licensed prescribers only)

If you already have a written prescription, log in to your account. Then go to Benefits and select Print Forms. Select the link Print a mail order form to find the Home Delivery Order Form. You can ask your doctor to submit this form to us, or you can print and complete the form, then mail the form and your prescription to the address listed on the form. Make sure your prescription is written for up to a 90-day supply and it shows that you want delivery.

If you can’t find the answer to your question, please contact us.