How will I know when my next auto refill is coming?

Express Scripts will ask you to approve each refill before we ship it. This will help make sure you only get the refills you need.

How to approve your refill for your medication:

  1. Express Scripts will let you know when you have an automatic refill coming up. We will contact you through your preferred communication method: phone, email, or text.
  2. You’ll log in to your account online or through the Express Scripts mobile app® to confirm if you want your next refill. You can also choose to opt out of receiving your next refill. if you choose to opt out of receiving your next refill, your medication will no longer be in the auto refill program. You can opt back into the program at any time. Reminders for your refill will continue until your prescription expires.
  3. When your medication is ready, Express Scripts will send it to you. Use the free Express Scripts mobile app® to track your order while it’s processed and shipped.

If you can’t find the answer to your question, please contact us.