What if my single-use code isn’t working?

Each time you restart the login process or request a new code, all previous codes become invalid. To make sure that you’re entering the most recent code, try these steps:

  1. Delete all previous emails or texts you’ve received from Express Scripts that contain a code for two-step verification.
  2. Wait 15 minutes.
  3. Click “Send a new code” or begin the login process again to get a new code.

For your single-use code to work, you must keep the two-step verification page open on your browser. If you leave the page and then log in again, you will need a new code.

If you can’t find the answer to your question, please contact us.