Can I cancel my order?

Yes, you can cancel your order if the order is for a refill and the order status is still “pending.”

To find out if your order is pending:

1. Log in to your account and go to Prescriptions, then select Order History to find your pending prescription order. If your order hasn’t shipped, you can click Cancel prescription.

Orders for new or renewed prescriptions cannot be canceled through the member website. If you need to cancel one of these orders, please contact us.

If you want to re-order a medication that you canceled, you might have to get a new prescription from your doctor.

If you can’t find the answer to your question, please contact us.