When will my order status be available?

Order status is available once your prescription has been received. It may take a few hours for a new order to appear.

You can view the status of your order online. Log in to your account then, go to Prescriptions and select Order History. Check Recent Order Status to track your order.

1. Log in and go to Prescriptions, then select Order History.

2. The Recent Order Status screen shows you:

  • When you placed your order
  • When we shipped your order
  • How much you paid
  • How much your plan paid
  • When your next automatic refill (auto refill) is processed. If you’ve turned on auto refills, you’ll see the dates when all your future orders will begin processing.

To find an order that’s older than 120 days:

  1. Go to the Prescriptions menu and select Order History.
  2. Scroll to the bottom of Recent Order Status.

Enter the details about your medication in the Search for order box.

If you can’t find the answer to your question, please contact us.