Where can I track my order?

You can view the status of your order on Recent Order Status. Please note: It might take a few hours for a new order to appear.

1. Log in and go to Prescriptions, then select Order History.

2. The Recent Order Status screen shows you:

  • When you placed your order
  • When we shipped your order
  • How much you paid
  • How much your plan paid
  • When we’ll process your next auto refill. If you’ve turned on automatic refills (auto refill), you’ll see the dates when all of your future orders will begin processing.

To find an order that’s older than 120 days:

  1. Go to the Prescriptions menu and select Order History.
  2. Scroll to the bottom of Recent Order Status.
  3. Enter the details about your medication in the Search for order box.

If you can’t find the answer to your question, please contact us.