Why did my order arrive in more than one package?

If we ship your order in more than one package, we’ll tell you why on each invoice. Here are two reasons your order might come in more than one package:

  • Your order might be coming from separate pharmacies. If one medication requires special handling (for example, temperature control), we might ship it from a different pharmacy. And, not all of our pharmacies dispense controlled substances or compound medications.
  • If your order includes a prescription that has not yet reached its refill date, we’ll send the rest of your order without it. We’ll ship that prescription when it’s eligible for refill.

If you can’t find the answer to your question, please contact us.