Why haven’t you filled my new prescription yet?

Before we can fill any new prescription, we must first check that:

  • The medication is covered by your plan.
  • There are no serious interactions or side effects from taking this medication that could have a negative impact on your health.

These checks may take a few days. If we expect a longer delay, we’ll send a message to let you know.

In rare cases, we aren’t able to fill your order. If this happens, we’ll return your original, unfilled prescription to you as soon as possible and explain why we couldn’t complete your order.

If you can’t find the answer to your question, please contact us.