Discover an easier way to manage your medications
Why choose home delivery?
Frequently Asked Questions
We ship your medication in a tamper-proof, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.
Standard shipping is part of your plan's benefit at no extra cost to you. You can get next-day or two-day shipping for an extra fee.
We ship most medication through the U.S. Postal Service. We use United Parcel Service (UPS) to ship certain controlled substances.
We ship to:
- All 50 states
- PO boxes
- APO/FPO/DPO addresses*
- U.S. territories
*We can’t ship refrigerated medications to APO/FPO/DPO addresses
We do not ship orders to private foreign addresses.
For medications you take on a regular basis, home delivery is a convenient option. Here are three simple ways you can move your eligible prescriptions:
- Log in or register to find and move eligible prescriptions. You can also use the Express Scripts Mobile App®. Once you have requested a transfer, we will contact your doctor to send up to a 90-day supply of your medication to Express Scripts.
- Call your doctor’s office. Ask them to send your prescription electronically to Express Scripts for up to a 90-day supply of your medication.
- Call (877) 363-1303 and select option 3. We will help take care of everything for you.
If you need a new prescription, ask your doctor to send it to us:
By e-prescribe: Ask your doctor to send us your prescription electronically.
By phone: Call Express Scripts toll-free at (877) 882-3335
By fax: Send the order form and your written prescription Toll-free within the U.S. at (877) 895-1900
Outside the U.S. at: (602) 586-3911 (U.S.-licensed prescribers only)
If you already have a written prescription, log in to your account. Then go to Benefits and select Print Forms. Select the link Print a mail order form to find the Home Delivery Order Form. You can ask your doctor to submit this form to us, or you can print and complete the form, then mail the form and your prescription to the address listed on the form. Make sure your prescription is written for up to a 90-day supply and it shows that you want delivery.
We deliver certain maintenance medications. To see if you can choose delivery for your medication, log in to your account and go to Prescriptions, then select Pharmacy Options. You’ll see any prescription medications you can have delivered, along with price comparisons for local network pharmacies and home delivery.
Yes. Your Express Scripts pharmacist is available 24 hours a day and can answer questions about your medication.
We also have licensed pharmacists with specialized knowledge about certain conditions. You can talk with a specialized pharmacist about:
- Asthma
- Arthritis
- Cancer
- Depression
- Diabetes
- Heart disease
- High blood pressure
- High cholesterol
- Migraine headaches
- Women's health conditions
