Prices & Paying for Medication

Can I spread out payments over a period of time?

Some plans offer an Extended Payment Plan (EPP), which allows you to break a bill into three payments. To enroll:

  1. Log in and go to Account, then select Payment Methods.
  2. Click Edit Information.
  3. Select Extended Payment Program (EPP). If you don’t see this option, EPP is not offered for your plan.
  4. Select the payment method you want to use for your extended payments.
  5. Click the checkbox to agree to EPP Terms and Conditions. This is a required step to enroll in the program.
  6. Click Close.

How do I pay for my medication

You can make a payment online, through the mail, or by phone. We accept the following forms of payment:

  • Checking account
  • Credit card
  • PayPal
  • Masterpass

To pay online:

  1. Log in and go to Account.
  2. If a payment is due, you will see Pay a Bill. If not, select Payment Methods to add or change your payment method.
  3. If your plan offers an Extended Payment Program (EPP), you can add it to your payment method. 

Can I limit the amount you will charge to my payment method at one time?

Yes, if you set a maximum limit for your payment method, we cannot charge your chosen payment method more than this amount at any one time unless you approve it first.

To set a maximum amount we can charge to your payment method:

  1. Log in and go to Account and select Payment Methods.
  2. Click the Edit information button and then select your payment method in the Manage your payment information window.
  3. Select Edit.
  4. Enter a maximum limit for your payment method.

Can I set up automatic payments for my payment method?

To set up Autopay for your account:

  1. Log in and go to Account, then select Payment Methods.
  2. Select the Edit information button.
  3. Select your payment method in the Manage your payment information window.
  4. Click the Autopay button to turn on the automatic payments function.
  5. Select Edit to set the maximum amount we can charge to your payment method.
  6. Click the Close button.

Where can I see how much I spend on prescriptions?

To review how much you spend on prescriptions every year, first log in and then:

  1. Log in and goo to Prescriptions, then select Claims & Balances.
  2. Choose Prescription claims & history.
  3. Select the Change date range link to change the date range for the claims you want to view.

You can use this information for your tax records.

To view details about mail order payments, choose Mail order payments. You’ll see details for items you’ve purchased in the last 24 months, such as date of purchase and amount charged.

To view details about claims reimbursements, choose Claims reimbursement. Then, choose the Change date range link to select the claims you want to view.

Why is there sometimes a difference between the price shown on your site for amedication and what I actually pay at that pharmacy?

Sometimes there might be a difference between a price quoted online for a prescription you can pick up from a local pharmacy in your network and what you actually pay at that pharmacy. Here are a few reasons why this might happen:

  • Sales tax: The state in which your local network pharmacy is located might charge sales tax in addition to the prescription price. Our website pricing does not include any sales tax that your state could apply.
  • Your plan: Your plan might include some local network pharmacies that apply further discounts to the retail prices listed on our site.
  • Price changes from drug makers: The company that makes your medication might have changed the price of the medication at some point after you looked it up on our site.

How does a copayment or coinsurance affect the price I pay for medication?

A copayment (copay) or coinsurance is the portion of the total medication cost that you pay. Your prescription plan pays the rest of the cost. Here’s how these can affect the cost of your medication:

  • To be eligible for a copay or coinsurance instead of paying the full cost for some medications, some plans require that you buy a certain amount of medication or that you buy it from a certain pharmacy network.
  • Depending on your plan’s deductible, you might pay the full cost to fill a prescription.
  • Deductibles, copays, and coinsurance vary by plan. To learn about your plan’s details, go to Benefits Overview.

You can learn more about terms like deductible, copay, and coinsurance in Common Terms.

If you can’t find the answer to your question, please contact us.