Update to Automatic Refills Beginning January 2023

Woman inspecting pill bottle

Starting January 1, 2023, there’s a change to automatic refills by the TRICARE Mail Order Pharmacy Program administered by Express Scripts. Express Scripts will ask you to approve each refill before we ship it. This will help make sure you only get the refills you need.

How it will work

  1. Express Scripts will let you know when you have an automatic refill coming up. We will contact you through your preferred communication method: phone, email, or text.
  2. You’ll log in to your account online or through the Express Scripts mobile app® to confirm if you want your next refill. You can also choose to opt out of receiving your next refill. If you choose to opt out of receiving your next refill, your medication will no longer be in the auto refill program. You can opt back in to the program at any time. Reminders for your refill will continue until your prescription expires.
  3. When your medication is ready, Express Scripts will send it to you. Use the free Express Scripts mobile app® to track your order while it’s processed and shipped.

Update communication preferences

Want an easy way to approve refills? You can select texts as your preferred communication method.

We are here to help you. Contact us and we will help answer any questions you may have.

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